Shipping policy

Shipping Policy

At The Celestial Living, we carefully pack and dispatch every order with love and attention to detail.

Order Processing & Dispatch

  • Orders are generally processed and shipped within 2–3 business days from the date of order confirmation.

  • Once your order has been shipped, you will receive the relevant shipping/tracking details, wherever tracking is available.

  • Delivery timelines depend on the destination, courier partner, and other factors affecting transit.

Delivery Timelines

After dispatch, your order will generally reach you based on the distance and location of the delivery address. Delivery times may vary between locations and courier services.

While we strive to deliver your order within the estimated timeframe, delivery dates are estimates and are not guaranteed.

Delays

In some cases, shipping or delivery may take longer than the usual estimated timeframe due to circumstances beyond our control, including:

  • Weather conditions or natural events

  • Courier delays or operational issues

  • Transportation or logistics disruptions

  • Public holidays or weekends

  • Incorrect or incomplete delivery information

  • High-volume sale periods or promotional events

  • Remote or difficult-to-reach delivery locations

  • Other unforeseen circumstances

If there is an unexpected delay, we appreciate your patience while our courier partners work to deliver your order.

Incorrect Delivery Information

Please ensure that your name, address, phone number, and other delivery details are accurate and complete at the time of placing your order. The Celestial Living will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delivery Issues

If your order has not arrived within the expected timeframe or you experience an issue with your delivery, please contact us at [your email address] with your order number. We will do our best to assist you and coordinate with the courier partner where required.

Important Note

By placing an order with The Celestial Living, you acknowledge that shipping and delivery timelines may vary depending on the destination and circumstances affecting the shipment. We will always make reasonable efforts to process and dispatch your order as quickly as possible.

Thank you for choosing The Celestial Living and for supporting our little universe. 🌙